Unable to Access Citrix ADC through SSH or SCP

Unable to Access Citrix ADC through SSH or SCP

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Article ID: CTX124664

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Updated On:

Description

No Secure Shell (SSH)\ Secure File Copy (SCP) access to Citrix ADC unit; both GUI and console access work fine.

Resolution

Complete the following steps to resolve this issue:

  1. Verify if the SSHd process is running by using the following command from the shell prompt:
    ps ax | grep ssh

  2. If it is not running then restart the SSHd process by running the following command from the shell prompt:
    /usr/sbin/sshd -f /etc/sshd_config
    This should resolve the SSH issue. 

  3. In case you get an error "WARNING: UNPROTECTED PRIVATE KEY FILE!" after step 2 then refer to CTX121565 change the private key permissions. 

  4. After changing the permissions restart the SSHd process using the following command from shell prompt:
    /usr/sbin/sshd -f /etc/sshd_config

Issue/Introduction

No Secure Shell (SSH) access to the NetScaler unit; both GUI and console access work fine.