Error: "Unable to manage networking component. Operating system corruption may be preventing installation" When Installing NetScaler Gateway Plug-in

Error: "Unable to manage networking component. Operating system corruption may be preventing installation" When Installing NetScaler Gateway Plug-in

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Article ID: CTX124613

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Updated On:

Description

You receive the following error during the installation of NetScaler Gateway Plug-in:
"Unable to manage networking component. Operating system corruption may be preventing installation"

User-added image

Event ID 10005 is also recorded in the Windows event viewer, with the description "Citrix NetScaler Gateway plugin – Error 27850. Unable to manage networking component. Operating system corruption may be preventing installation".

Resolution

To resolve this issue, complete the procedure available at - How to fix DNE installation and other problems.


Problem Cause

This issue can occur if the Deterministic Network (DNE) driver fails to install during installation of NetScaler Gateway plug-in. The DNE driver might fail to install because of changes in the operating system networking components made during previous software installation or uninstallation routines, or incompatible third party software.

Issue/Introduction

You receive the following error during the installation of the Access Gateway Plug-in.