The Login Failed Message is Displayed when Log on to the Configuration Utility of the NetScaler Appliance
Article ID: CTX122167
Updated On:
Description
When logging on to the Configuration utility of the NetScaler appliance from the Java Applet, the following error message is displayed:
"Login Failed! No Response from System. Please check your connectivity. (Connection timed out: connect)"
Resolution
To resolve this issue, ensure that the ports mentioned in the table are opened, especially port 3010 and 3008, as appropriate.
If you have installed an application Firewall through which the traffic passes before reaching the NetScaler appliance and the ports mentioned in the preceding table are not open, any attempts to log on to the appliance fails.
Problem Cause
The GUI of the NetScaler appliance uses the management communication that includes the Web front end and the Java Applet. The following table lists the various secure and non secure ports used by the Web front end and the Java Applet:
| Port | Type | Use | Secure |
| 80, TCP | HTTP | GUI Web front end | Non-secure |
| 443, TCP | HTTPS | GUI Web front end | Secure |
| 3010, TCP | HTTP | GUI Java Applet | Non-secure |
| 3008, TCP | HTTPS | GUI Java Applet | Secure |
Issue/Introduction
This document provides a resolution for the the error " No Response from System. Please check your connectivity (Connection timed out: connect)".
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