Error: "Citrix XenApp Could Not Contact the Server"

Error: "Citrix XenApp Could Not Contact the Server"

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Article ID: CTX121900

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Updated On:

Description

When opening a Publish application, the following error message is displayed:

“Citrix XenApp could not contact the server. Please check your network connection.”

Error Message

Resolution

Complete the following steps to fix the issue:

  1. In the Control Panel, open Internet Options and select the Connections tab.

  2. Click LAN Settings.

  3. In the Local Area Network (LAN) Settings dialog box, ensure that the Use a proxy server for your LAN and Bypass proxy server for local addresses check boxes are selected.

    LAN Settings

  4. Click OK.
  5. In the Proxy Settings dialog box, specify the local subnet in Exceptions > Do not use proxy server for addresses beginning with field as shown in the following image:

    Proxy Settings

Problem Cause

The XenApp plugin uses Internet Explorer’s proxy server setting to communicate with the network.

Issue/Introduction

Citrix XenApp Could Not Contact the Server.
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