Hotfix package name: SAAE120W2K8X64002.MSP
For: SmartAuditor Agent for Windows Server 2008 64-bit Edition
Replaces: SAAE120W2K8X64001
Date: October, 2009
Language supported: English (US)
Readme version: 1.00

Readme Revision History

Important Note(s) about This Release

Caution! This hotfix may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

Known Issue(s) in This Release

While installing this hotfix, a "File in use" dialog box appears, indicating that the Citrix SmartAuditor Agent is running. Click "Ignore" to successfully finish the installation of the hotfix.

New Fixes in This Release

1. This fix contains a custom software solution.

   [From SAAE120W2K8X64002][#205973, #205974, #205976, #205982, #205983]

Fixes from Replaced Hotfixes

1. After uninstalling Smart Auditor components from the server, the Smart Auditor Agent Service process might consume almost 100 percent of the server CPU, leaving the server unresponsive.

   [From SAAE120W2K8X64001][#200829]

Installing and Uninstalling This Release

Notes:

• This hotfix is packaged with Microsoft Windows Installer 3.0 as a .msp file. For more information about deploying .msp files, see Microsoft article 884016 or visit the Microsoft Web site and search on keyword msiexec.
• This installer program complies with Microsoft User Account Control (UAC). If UAC is enabled, you must run the installer program in elevated mode; that is, with administrative privileges enabled. For more information about UAC, see Microsoft TechNet or visit the Microsoft Web site and search on keyword UAC.
• To install this hotfix successfully, servers must not have registry modification restrictions in place.
• This hotfix might or might not prompt you to restart the server when the installation or uninstallation is complete. If you are using the Access Management Console, you must restart the server after installing or uninstalling this hotfix to ensure that the hotfix is added to or removed from the console's hotfix inventory list.
• If the need arises to restore the original settings and functionality provided by this hotfix, you must uninstall the hotfix before reinstalling it according to the installation instructions below.

To install this hotfix:

1. Copy the hotfix package to an empty folder on the hard drive of the server you want to update.
2. Close all applications.
3. Run the executable.
4. Restart the server.
5. If you are using the Access Management Console, restart the server to ensure the hotfix is added to the console's hotfix inventory list.

To uninstall this hotfix:

1. From the Start menu, select Control Panel > Programs and Features.
2. Highlight the hotfix you want to uninstall and click Uninstall.
3. Follow the directions on-screen.
4. If you are using the Access Management Console, restart the server to ensure the hotfix is removed from the console's hotfix inventory list.

Files Updated (All Dates/Times UTC)

Copyright © 2009 Citrix Systems, Inc. All rights reserved.
Citrix is a registered trademark, and Citrix Presentation Server and Citrix XenApp are trademarks of Citrix Systems, Inc. in the United States and other countries.
All other trademarks and registered trademarks are the property of their respective owners.