Launching applications through Secure Gateway fails with SSL Error 29: proxy denied access to xxxxxx port 1494.

Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

Complete the following steps to troubleshoot this issue:

1. Ensure that XenApp and Secure Gateway are correctly configured. For more information refer to Citrix Documentation - XenApp and Secure Gateway.

2. Run the Secure Gateway Diagnostics tool on the server running the Secure Gateway and examine the results reported. This utility contacts all servers running the Secure Gateway components and generates a report containing configuration and status information for each component. For more information, see Generating the Secure Gateway Diagnostics Report.

3. Ensure that static IP addresses rather than DHCP or Automatic Private IP Addressing is used for server IP address configuration.

4. Open ports 1494 and 2598 on the firewall between the Secure Gateway and the XenApp servers.

CTX101997 - Citrix Secure Gateway Secure Ticket Authority Frequently Asked Questions