The IMA Service fails to start and displays the error “The IMA service returned a specific error 2147483649.”. The Event viewer displays the following event IDs:

Event ID: 3601, “Failed to load plug-ins with error 80000001h.”

Event ID: 3609, “Failed to load initial plug-ins with error 80000001h.”

Event ID: 7024, “The Independent Management Architecture service terminated with service-specific error 2147483649.”

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

To resolve the issue, complete the following steps:

1. Browse to the following locations:

• x32-bit:
  HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA

  Value: Directory (REG_SZ)
  C:\ProgramFiles\Citrix\System32\Citrix\IMA\SubSystems
  
  Value: PluginDirectory (REG_SZ)
  C:\Program Files\Citrix\System32\Citrix\IMA\SubSystems

• x64-bit:
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\IMA
  
  Value: Directory (REG_SZ)
  C:\ProgramFiles (x86)\Citrix\System32\Citrix\IMA\SubSystems
  
  Value: PlugithnDirectory (REG_SZ)
  C:\ProgramFiles (x86)\Citrix\System32\Citrix\IMA\SubSystems

2. Verify that the location specified matches the exact location where all the plug-ins are on the disk.

Problem Cause

One of the causes could be upgrading to a new service pack or after an attempt to restore a backup. The plug-in that is not loading shows as the value for CurrentlyLoadingPlugin under:

32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA\RUNTIME

64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\IMA\RUNTIME

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