Desktop Viewer Toolbar Does Not Show Up in Session Using Web Interface

The black Desktop Viewer toolbar does not show up in the XenApp or XenDesktop ICA session of the user.

To resolve this issue, complete the following steps:

1. Log on to the machine hosting the Web Interface as an administrator user.

2. Edit the WebInterface.conf file in both these locations.

3. Open the C:\Inetpub\wwwroot\Citrix\XenApp\conf folder for Web Interface connections.

4. Open the C:\Inetpub\wwwroot\Citrix\PNAgent\conf folder for PNAgent connections.

5. Update the configuration file to remove the '#' and set ShowDesktopViewer=On.

This issue is caused by disabling ShowDesktopViewer parameter in the WebInterface.conf file on the Web Interface server.

• Citrix Blog - Enabling Desktop Viewer for XenApp

• CTX119784 - Issues with the Desktop Viewer Toolbar Functionality when Using the Citrix Desktop Receiver to Access XenApp Published Desktops

• CTX131863 - Citrix Desktop Viewer Toolbar not Available in XenDesktop when using Receiver StoreFront

• Citrix Documentation - Keyboard input in Desktop Viewer sessions