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CTX086028

Troubleshooting Client Clipboard Issues

Applicable Products

  • XenApp

Information

This article describes how to troubleshoot client clipboard issues.

Overall Limitations

All currently supported XenApp and XenDesktop versions support or do not support the following functions:

  • Drag and drop of either text or files between local workstation and sessions or between two unique sessions is not supported.
  • Copy and paste of text between local workstation and sessions or between two unique sessions is supported.
  • Copy and paste of files between two published applications in a shared session is supported (two applications running from the same Windows session on the XenApp server).
User-added image

General Troubleshooting Steps (Only applicable to XenApp 6.5)

  1. Start Remote Desktop Session Host Configuration.

    1. Highlight the ICA-TCP port and go to Connection Edit.
    2. Click the Client Settings tab.

    3. In the Client Mapping Overrides section on the right, verify if Disable Client Clipboard Mapping is checked. If it is checked and you want the clipboard to map, clear the check box. If the check box is not checked, go to Step 2.

      For Windows Terminal Services Configuration in Windows 2003 or Remote Desktop Session Host Configuration in Windows 2008:

    4. Highlight the ICA-TCP connection, right-click and go to Properties.

    5. Click the Client Settings tab.

    6. In the Disable the following section at the bottom, verify if Client Clipboard Mapping is checked. If it is checked and you want the clipboard to map, clear the check box. If the check box is not checked, go to Step 2.

  2. Look at a user session in Citrix Server Administration or Terminal Server Manager (Remote Desktop Services Manager in Windows 2008), and verify if Wfshell.exe is running. If not, run regedt32.

    Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

    Go to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinLogon

    In the Value of AppSetup, is Cmstart.exe present? Add Cmstart.exe if not present.

    appsetup: REG_SZ: cmstart.exeC

    Press Enter

    cmstart.exe is a process that runs when you log on to the MetaFrame server. It is associated with Wfshell.exe.

  3. Verify wfshell.exe is running as a process under the session.

  4. Verify that the registry includes a subkey under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\Wfshell named Virtual Clipboard and the subkey has two values: DllName and NotifyEvent, both of type REG_SZ and respective entries of Vclipbd.dll and WfshellVclipbdNotify.

  5. Verify Vclipbd.dll is on the system drive.

  6. Verify if the default.ica or template ICA files within the Web Interface or StoreFront site contain the entry ClipboardAllowed= On within the [WfClient] or [<App Server>] section (no entry defined defaults to Clipboard being allowed).


Additional Resources


View Common Solutions