Technotes for Access Suite License Server 1.0.0

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Technotes	Created	Modified	Read	Rating
Error: No charts generated ... When Trying to Generate a Report Symptoms The "No charts generated" error message is received when trying to generate a report from the License Management Console. Cause The user is connecting to the Windows 2003 C... CTX106752	7/1/05	4/16/08	12,916
Event ID 724. Missing License File in MetaFrame Presentation Server 3.0 License Management Console Symptoms Users do not see their license files in the License Management Console even though the host name is correct. Event ID 724 appears in the application log from the Event Viewer after a... CTX105815	4/5/05	4/11/08	7,058	Unrated
License are Reserved Twice ...with the Citrix.opt File RESERVATION Command Symptoms If the License Server contains two license files and the RESERVATION command in the “CITRIX.opt” file is used, licenses are reserved twice. Cause The License Server reserves licens... CTX109203	5/12/06	4/11/08	11,123
Error: "Invalid License Key" or "Inconsistent Authentication Code" Symptoms The License Management Console does not show details for a license file. Event Viewer shows warnings with the following characteristics: Event ID = 724 Source = CITRIX_LicenseServe... CTX113492	6/6/07	4/11/08	7,714	Unrated
Alert: Can't Connect to License Server. Verify that the License Server is running. or Error 1067 Symptoms When trying to view the current usage in the License Management Console, the following alert appears: Alert: Can't Connect to License Server. Verify that the License S... CTX104720	9/27/04	4/11/08	25,133
How to Find Out the Subscription Advantage Eligibility Date Summary For products that take a Citrix Start_up license from the license server, which are all products in the Access Suite except for Access Gateway and Password Manager, the usage details ... CTX107789	10/12/05	4/11/08	14,419
Changing the License Server's Port Number Background A default license file with no port number specified contains the following on the Server line: SERVER this_host ANY — or — SERVER this_host HOSTNAME=YOURLICENSESERVERNAME With no ... CTX103008	12/1/03	4/11/08	32,265
RDP Connections Will Consume a Connection License on MetaFrame Presentation Server What RDP connection capability does Presentation Server 3.0 and later provide? Presentation Server 3.0 and later allows users to launch published applications and published desktops using the... CTX104605	7/21/04	4/10/08	30,708
Presentation Server 4.5 Fails to Consume a Start-up License with Event ID 9028 Symptoms Presentation Server version 4.5 fails to consume a start-up license, startup.lic, and logs the following Event Viewer error. Event Type: Error Event Source: MetaFrame Event Category:... CTX116246	2/29/08	4/9/08	790	Unrated
LMSTAT: Shows What Licenses are in Use Lmstat is the license administration command that shows what licenses are checked out and to which client or product server. This utility is run on a license server from a command prompt by b... CTX103919	5/13/04	4/1/08	25,914
Internal Error 2755 when Installing Citrix Products Using MSI Files Symptoms Internal Error 2755 when installing Citrix Products or Services Packs via msi packages. Event ID 10005 in MsiInstaller Cause The installation file is most likely being executed from ... CTX048107	5/20/02	4/1/08	15,903
Usage Section of the License Management Console Contains Duplicate Entries for the Start-up License Symptoms The usage section of the License Management Console contains duplicate entries for the start-up license. Also, it is possible, but not likely, to exceed the limit of 5000 connection... CTX107865	10/13/05	3/31/08	7,776
How to Identify if a Citrix License has been Consumed by a Device Summary This article describes how to determine if a Citrix license has been assigned to a device using the LMSTAT command. If the command shows a Client Hardware ID, a license has been ass... CTX113453	5/22/07	3/25/08	15,874
License server messages in lmgrd_debug - "License server does not support this feature" Symptoms The following messages appear in the debug log for license server, lmgrd_debug: :42:59 (CITRIX) UNSUPPORTED: "MPS_ENT_SERVER" (PORT_AT_HOST_PLUS ) MPS@BrianHudson [Brian... CTX104285	8/5/04	2/19/08	16,767
Unsupported CCU Message in the License Debug Log Symptoms When reviewing the lmgrd_debug.log random “UNSUPPORTED” messages are recorded, but users are not impacted. The specific “UNSUPPORTED” messaging is occurring for the concurrent user c... CTX109667	6/14/06	2/19/08	7,454	Unrated
License Files with Expired Subscription Advantage Dates Prevent Connections to Newer Versions of Citrix Products Summary If a license server contains license files whose Subscription Advantage dates have expired as well as license files that have valid Subscription Advantage dates, the Citrix License Se... CTX107980	11/10/05	1/31/08	27,123
Error: You did not authenticate correctly. Please try again or contact you system administrator... when opening the License Management Console Symptoms When attempting to open the License Management Console (LMC) users receive the following error message: “You did not authenticate correctly. Please try again or contac... CTX106869	6/29/05	1/30/08	38,657
Running Lmstat Produces "Error getting status: Cannot find license file ..." Symptoms When attempting to run Lmstat –a, the following error message appears at a command prompt: “Error getting status: Cannot find license file (-1,359:2 "No such file or directory&q... CTX103952	5/26/04	1/28/08	17,771
License Management Console Error: A runtime exception error occured and was logged Symptoms You receive the following error message when specifying the Report Log path in the License Management Console: "A runtime exception error occured and was logged." Note : Th... CTX113646	6/14/07	1/7/08	2,845
Firewall Configuration Concerns Between the License Server and Citrix Products Issue If there is a firewall between the license server and the computer running MetaFrame Presentation Server, you need to configure a static Citrix daemon port number. Background By default... CTX103356	2/23/04	12/7/07	41,482
A Server Running Citrix Presentation Server Cannot Acquire a License Summary A server running Citrix Presentation Server cannot acquire a license. Cause In this example, the environment contains two license servers—one active in the production environment and one o... CTX113838	8/9/07	10/23/07	5,584	Unrated
Citrix Product Licensing Basics Summary Citrix products use the FLEXlm licensing technology for licensing. Some products can communicate with a separately installed license server. Other products have the licensing components i... CTX113429	6/12/07	10/17/07	11,198
Supporting Microsoft Clustering for MetaFrame Access Suite License Server 1.0.0 CTX104878	8/16/04	10/17/07	15,583
Resource Manager Status: No License for Resource Manager Symptoms From the Presentation Server Console: Server node > Resource Manager tab shows a status of No License for Resource Manager . Resource Manager node > Watcher tab shows a type: Unli... CTX112124	1/4/07	9/11/07	12,843	Unrated
Warning: The following Citrix Product is using an Evaluation license..." Symptoms After replacing the evaluation license files on the Citrix license server with retail license files, the Citrix product still displays the license expiry message upon logon: “Warning: ... CTX111458	1/2/07	6/19/07	7,675
MetaFrame Presentation Server 3.0 License Management Console does not Properly Display Extended Characters Symptoms The License Management Console was corrupting license files that contained extended characters. This prevented logons to Citrix products referenced in the license files. If you use the Li... CTX103794	5/11/04	6/13/07	11,834
Lmgrd_debug.log Contains Error: Invalid License Key (Inconsistent Authentication Code) Issue The following error message appears in the lmgrd_debug.log or in the Application log of the event viewer: “Invalid license key (inconsistent authentication code)” or “Invalid.” Symptoms User... CTX104224	6/23/04	6/11/07	15,945
The Correct Syntax Parameter for the MAX Value Has Not Been Set in the CITRIX.opt File Symptoms A specific product server is failing to limit the maximum number of licenses that it can allocate; even though the "MAX" parameter has been set in the CITRIX.opt file for t... CTX108637	3/10/06	5/28/07	12,346	Unrated
How the License File Validation Process Works Summary This article describes how the license file validation process works. Breakdown of the License File Validation Process The license server verifies the signature of the license file’s b... CTX112731	4/12/07	5/15/07	4,924	Unrated
License Files Do Not Work When Moving a Citrix License Server Between Cluster Groups Symptoms When you move the Citrix License Server resource from cluster group, no licenses are available. Cause When the virtual server name on the cluster group where the Citrix License Server is ... CTX112730	4/12/07	5/15/07	3,097	Unrated