Access Gateway 4.1: General

Technotes	Created	Modified	Read	Rating
How To Return and Reallocate a License File Summary This article describes how to reallocate a license on the MyCitrix Website. Requirements The procedure below requires a valid logon, of the Company for which the license is registere... CTX115870	2/15/08	11/21/08	1,494
How to Forward Credentials from Access Gateway 4.x to Web Interface 3.x, 4.x, or 5.x Summary This document describes how to forward Citrix Access Gateway 4.x logon credentials to Web Interface in order to achieve single sign-on to Web Interface. It is assumed that Web Interfa... CTX106202	5/18/05	9/8/08	79,724
Licensing: Upgrade, Fulfillment and Migration Paths Summary This article describes Citrix product upgrade/migration paths. Background The product range and the development of Citrix products in time have led to a number of different product ve... CTX115869	2/15/08	3/18/08	4,038
Citrix Access Gateway 4.1 FAQ Keywords: Citrix Access Gateway FAQ CTX107179	7/20/05	11/22/07	12,134	Unrated
How to Update the AGSE for New Zealand Daylight Saving Time (DST) in 2007 Summary This article explains how to modify Access Gateway Standard Edition 4.x configuration to comply with the updated New Zealand Daylight Saving Time (DST) policies. A DST patch is available t... CTX114641	9/19/07	9/19/07	2,963	Unrated
Settings Are Not Applied to the Secure Access Client When "Inherit from the Default Group" is Enabled Symptoms Certain options are not applied to the Secure Access Client when "Inherit properties from the Default Group" is enabled. Cause Settings that can be linked or united, such as “Ne... CTX109979	6/23/06	10/23/06	4,810	Unrated
The Access Gateway Client Installs But Fails To Initialize - User Enters Into Unprivileged Mode Symptoms Users may experience an issue with the Access Gateway client during an upgrade to a later version. Cause The client appears to have completed the install/upgrade process properly; however... CTX107203	8/1/05	9/11/06	11,584
"Require SSL Client Certificate" Functionality is Not Available in Secure Gateway Mode Symptoms When using SSL Virtual Private Network (VPN) mode with Access Gateway with "Require SSL Client Certificate" enabled, it is possible to request client certificates at SSL session... CTX109595	8/9/06	8/9/06	6,100	Unrated
How to Retrieve the MAC Address from an Access Gateway Version 4.1 or Later Document created by Thomas Zell CTX108747	1/31/06	7/28/06	7,349	Unrated
Access Gateway Failover Does Not Work When Using DNS Round Robin Symptoms When Domain Name System (DNS) round robin is used for the Failover Servers setting, the Access Gateway failover may not work. Cause If the Fully Qualified Domain Name (FQDN) for the Acces... CTX109597	6/16/06	6/16/06	6,537
Access Gateway Client Certificate Changes in Group Properties Don't Appear Updated Symptoms When using the Access Gateway Administration Tool to change the "Client Certificate" configuration within Group Properties, the values don't immediately update. Cause Removing a... CTX109593	6/6/06	6/8/06	3,642	Unrated
Citrix Access Gateway Hardware Error Information Hardware Error The front bezel of the Access Gateway appliance has a warning indicator light that will illuminate if a failure due to extreme temperature occurs. The icon for the indicator is as ... CTX106921	7/8/05	2/17/06	22,482	Unrated
Matrix: Citrix Presentation Server, Web Interface with Secure Gateway or Access Gateway Keywords: Citrix Presentation Server, Web Interface with Secure Gateway or Access Gateway, Matrix CTX108557	1/12/06	1/12/06	32,239
Upgrade Issue with the Access Gateway Client Symptoms Workstations running certain builds of the Net6 client are unable to upgrade and run 4.x builds of the Citrix Access Gateway client. The upgrade process will “Halt” or stop at “Initializi... CTX106993	7/6/05	12/26/05	5,885	Unrated
Error: Cannot contact VPN Gateway, please try again. Symptoms If an Access Gateway 4.1 server is offline or unreachable, users are unable to access the advanced settings dialog in order to change their proxy settings or connect to a different gatewa... CTX107099	7/7/05	11/22/05	4,477
Access Gateway 4.1 End Point Analysis Fails for Non Admin Users Symptoms When implementing End Point Analysis (EPA) using Citrix Access Gateway 4.1, the EPA rule will fail when the local user accessing the application(s)/desktop through the gateway is not an a... CTX107117	9/2/05	10/21/05	4,849	Unrated
Error: DNSAPI.DLL is missing...When Installing Citrix Secure Access Agent with Windows 98 Symptoms You may receive an error message stating that DNSAPI.DLL is missing when trying to install the Citrix Secure Access agent software on a machine running Windows 98. Cause The Citrix Secure... CTX107387	8/16/05	10/21/05	7,583
How to Hide the Citrix Secure Access Desktop Icon Summary Some administrators may wish to hide the Citrix Secure Access desktop icon, for example, to prevent users from changing a client’s VPN configuration. Procedure In order to prevent the icon... CTX107274	8/29/05	10/21/05	7,343
Access Gateway Serial Console Capabilities Using the Serial Console You can use the serial console for Access Gateway for the following tasks: • View/change the IP address, netmask, and default gateway for eth0 • Ping other nodes on the n... CTX107189	7/26/05	8/29/05	4,176	Unrated
IP Pool Settings Do Not Take Effect in Access Gateway 4.1 Symptoms After enabling IP pools for a user group in Access Gateway 4.1, users in the configured group do not receive a private IP address from the pool upon login. Resolution Before configuring I... CTX107030	7/5/05	8/29/05	4,237
Administration Desktop Login Fails After Root Password Change Symptoms After changing the root password in Access Gateway 4.1, the administrator is unable to connect to the Administration Desktop. After entering the new password into the Administration Deskt... CTX107109	7/7/05	8/29/05	3,448	Unrated
Endpoint Resources and Policies Must Have Unique Names Symptoms After creating an Endpoint Resource such as a process check and an Endpoint Policy, the Endpoint Resource cannot be added to the Endpoint Policy. After dragging the Endpoint Resource onto... CTX107108	7/7/05	8/29/05	3,303	Unrated
Duplicate Gateways Appear in Access Gateway Administration Tool Symptoms Multiple Access Gateway windows appear within the Access Gateway Cluster of the administration tool if the administrator connects to the gateway using a variety of addressing schemes (IP ... CTX107110	7/7/05	7/28/05	4,273
Cache Timeout Settings in Access Gateway Symptoms After making changes to an Active Directory group membership, it can take more than 10 minutes for this to be recognized by Access Gateway. If the user is added or removed from a group in... CTX107079	7/6/05	7/28/05	5,855	Unrated

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