Technotes for Access Gateway 4.1

Technotes Created Modified Read Rating
How To Return and Reallocate a License File
Summary This article describes how to reallocate a license on the MyCitrix Website. Requirements The procedure below requires a valid logon, of the Company for which the license is registere...
CTX115870
2/15/08 11/21/08 1,494 333
Access Gateway Software Updates
Summary This article describes how to locate and install software updates for your Citrix Access Gateway appliance. Important: Citrix Access Gateway 4.5.8 is the latest release Access Gateway...
CTX106192
5/11/05 9/24/08 63,348 22
How to Forward Credentials from Access Gateway 4.x to Web Interface 3.x, 4.x, or 5.x
Summary This document describes how to forward Citrix Access Gateway 4.x logon credentials to Web Interface in order to achieve single sign-on to Web Interface. It is assumed that Web Interfa...
CTX106202
5/18/05 9/8/08 79,724 333
The Access Suite Console for Advanced Access Control Shows Different STAs Using the Same STA ID
Symptoms When trying to add a second Secure Ticket Authority (STA) to the Authentication tab in the Access Gateway Administration tool (standalone mode), the details of the first STA are ov...
CTX108361
1/3/06 7/3/08 27,151 4444
Licensing: Upgrade, Fulfillment and Migration Paths
Summary This article describes Citrix product upgrade/migration paths. Background The product range and the development of Citrix products in time have led to a number of different product ve...
CTX115869
2/15/08 3/18/08 4,038 55555
Users Unable to Log On When HTTP Certificate Revocation List (CRL) Retrieval Fails
Symptoms Users are unable to log on and “Revocation checking: Warning: Retrieving CRL failed” is recorded in the logs when “Require Client Certificates” is enabled. Cause The certificate refe...
CTX108765
3/1/06 1/31/08 6,527 Unrated
Users Receive a Disconnected Message when Using the Kiosk Mode Client
Symptoms When using the kiosk mode client to connect to Citrix Access Gateway 4.x, users receive a “Disconnected…” message after entering their credentials. Note : If you are experiencing...
CTX106694
8/9/05 1/23/08 19,211 22
Citrix Access Gateway 4.x - Certificate for Kiosk Mode Java Archives has expired
Summary The Access Gateway provides secure access to a corporate network from a public computer using kiosk mode. For computers running the Java Virtual Machine, kiosk mode is available thro...
CTX112116
1/5/07 1/16/08 5,964 Unrated
Licensing Citrix Access Gateway 4.1
Summary This document describes licensing for Citrix Access Gateway 4.1 Procedure 1. Access Gateway 4.1 licenses are currently available for download at www.mycitrix.com. 2. Access Gateway 4....
CTX107063
7/7/05 1/7/08 13,586 Unrated
Citrix Access Gateway 4.1 FAQ
Keywords: Citrix Access Gateway FAQ
CTX107179
7/20/05 11/22/07 12,134 Unrated
Error: Certificate Upgrade Failed ... When Uploading a Signed Certificate to Citrix Access Gateway
Symptoms Uploading a signed certificate to the Access Gateway results in a “Certificate Upgrade Failed” error message and/or one of the following errors in the Access Gateway log or on-screen: ...
CTX111234
9/29/06 11/14/07 12,085 22
How to Update the AGSE for New Zealand Daylight Saving Time (DST) in 2007
Summary This article explains how to modify Access Gateway Standard Edition 4.x configuration to comply with the updated New Zealand Daylight Saving Time (DST) policies. A DST patch is available t...
CTX114641
9/19/07 9/19/07 2,963 Unrated
SSL Error 23: The proxy denied access to STAxxxxxx port 1494
Symptoms You receive the following error message: "SSL Error 23: The proxy denied access to 10:STAxxxxxx port 1494" Cause Traffic for port 1494 is not accessible from the Access Ga...
CTX114294
8/28/07 8/29/07 3,652 55555
Can You Use One Citrix Access Gateway Local User Account for More Than Eight Simultaneous Logons?
Q: Can you use one Citrix Access Gateway local user account for more than eight simultaneous logons? A: No. This limit is hard-coded and is not configurable. When a ninth user tries to log on to t...
CTX111444
10/25/06 1/12/07 4,284 1
Settings Are Not Applied to the Secure Access Client When "Inherit from the Default Group" is Enabled
Symptoms Certain options are not applied to the Secure Access Client when "Inherit properties from the Default Group" is enabled. Cause Settings that can be linked or united, such as “Ne...
CTX109979
6/23/06 10/23/06 4,810 Unrated
The Access Gateway Client Installs But Fails To Initialize - User Enters Into Unprivileged Mode
Symptoms Users may experience an issue with the Access Gateway client during an upgrade to a later version. Cause The client appears to have completed the install/upgrade process properly; however...
CTX107203
8/1/05 9/11/06 11,584 22
Internet Billing Systems May Not Detect Secure Access Client
Symptoms Some Internet billing systems (such as those used in hotels and residential colleges) may not detect the initial connection when it is made by the Secure Access Client. Cause Many Interne...
CTX109290
5/15/06 9/1/06 4,333 Unrated
How to Register Your Access Gateway Appliance Online Through www.mycitrix.com
Summary This article describes how to register your Access Gateway appliance online through [url http://www.mycitrix.com]www.mycitrix.com[/url]. Note: This process refers to customers in the EMEA...
CTX110786
8/14/06 8/16/06 7,751 22
"Require SSL Client Certificate" Functionality is Not Available in Secure Gateway Mode
Symptoms When using SSL Virtual Private Network (VPN) mode with Access Gateway with "Require SSL Client Certificate" enabled, it is possible to request client certificates at SSL session...
CTX109595
8/9/06 8/9/06 6,100 Unrated
How to Retrieve the MAC Address from an Access Gateway Version 4.1 or Later
Document created by Thomas Zell
CTX108747
1/31/06 7/28/06 7,349 Unrated
Using the Same License File on Multiple Access Gateway Machines
Summary This document describes how to use the same license file on more than one Access Gateway appliance. Procedure 1. Obtain a license file with the FQDN of the Access Gateway appliance from w...
CTX108898
2/27/06 7/28/06 5,147 4444
Error: License file does not match any AGs... when IP address is changed
Symptoms Administrator is NOT able to upload license file from “ This Gateway ” dialog on Administrator Tool after changing IP address of Citrix Access Gateway . During the uploading process, C...
CTX108353
1/25/06 7/12/06 6,923 1
Citrix Secure Access Client is Not Digitally Signed
Symptoms Users may receive a “Security Warning” dialog box stating that the publisher is an “Unknown Publisher” when attempting to run the Citrix Secure Access client installer (CitrixSAClient.exe...
CTX107991
11/28/05 7/12/06 9,944 Unrated
Access Gateway Hangs with Password Protected Private Key
Symptoms Access Gateway devices hang after uploading a certificate with a password protected private key. Cause The Access Gateway requires access to the private key in order to create SSL sockets...
CTX108235
11/29/05 7/12/06 6,748 Unrated
Access Gateway Network Drivers Fail to Load
Symptoms After installing the operating system on the Access Gateway appliance, network functions fail to work correctly due to network drivers failing to initialize. Errors maybe displayed on the...
CTX108463
1/11/06 7/12/06 9,039 Unrated
How to Convert Windows NT Time to UNIX Time and Vice Versa
Summary This article describes how to convert Windows NT time to UNIX time and vice versa. Background Windows NT time is specified as the number of 100 nanosecond intervals since January 1, 1601. ...
CTX109645
6/27/06 6/27/06 9,885 55555
Enforcing Account Expiration with LDAP Authorization
Summary This article describes how to enforce account expiration with Lightweight Directory Access Protocol (LDAP) authorization and Access Gateway. Background When using LDAP authorization, the A...
CTX109644
6/27/06 6/27/06 5,592 Unrated
Configuring Access Gateway Group Authorization with RADIUS
Summary CTX107495 – Configuring Radius Authentication on Windows 2003 for Use with Citrix Access Gateway These steps were taken on a RedHat 9 (Shrike) system with FreeRadius 1.0.5 server. *** Re...
CTX107622
10/21/05 6/25/06 7,249 Unrated
Access Gateway Failover Does Not Work When Using DNS Round Robin
Symptoms When Domain Name System (DNS) round robin is used for the Failover Servers setting, the Access Gateway failover may not work. Cause If the Fully Qualified Domain Name (FQDN) for the Acces...
CTX109597
6/16/06 6/16/06 6,537 22
Access Gateway Log Entry: (Controller:Service:Maintenance: Failed to get license value)
Symptoms The Access Gateway logs contain “controller:service:maintenance:failed to get license value” entries. Cause This entry is logged when the Administration Tool connects to an Access Gateway...
CTX109908
6/14/06 6/14/06 4,263 Unrated
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