Technotes for Access Gateway 4.0

Technotes Created Modified Read Rating
How To Return and Reallocate a License File
Summary This article describes how to reallocate a license on the MyCitrix Website. Requirements The procedure below requires a valid logon, of the Company for which the license is registere...
CTX115870
2/15/08 11/21/08 1,494 333
Access Gateway Software Updates
Summary This article describes how to locate and install software updates for your Citrix Access Gateway appliance. Important: Citrix Access Gateway 4.5.8 is the latest release Access Gateway...
CTX106192
5/11/05 9/24/08 63,348 22
How to Forward Credentials from Access Gateway 4.x to Web Interface 3.x, 4.x, or 5.x
Summary This document describes how to forward Citrix Access Gateway 4.x logon credentials to Web Interface in order to achieve single sign-on to Web Interface. It is assumed that Web Interfa...
CTX106202
5/18/05 9/8/08 79,723 333
Licensing: Upgrade, Fulfillment and Migration Paths
Summary This article describes Citrix product upgrade/migration paths. Background The product range and the development of Citrix products in time have led to a number of different product ve...
CTX115869
2/15/08 3/18/08 4,038 55555
Access Gateway Client Requires a Default Gateway
Symptoms The Citrix Access Gateway client requires a default gateway defined on the system to which it is installed before it can proxy traffic to the remote Citrix Access Gateway appliance. ...
CTX106389
5/18/05 2/19/08 5,716 Unrated
Users Unable to Log On When HTTP Certificate Revocation List (CRL) Retrieval Fails
Symptoms Users are unable to log on and “Revocation checking: Warning: Retrieving CRL failed” is recorded in the logs when “Require Client Certificates” is enabled. Cause The certificate refe...
CTX108765
3/1/06 1/31/08 6,527 Unrated
Users Receive a Disconnected Message when Using the Kiosk Mode Client
Symptoms When using the kiosk mode client to connect to Citrix Access Gateway 4.x, users receive a “Disconnected…” message after entering their credentials. Note : If you are experiencing...
CTX106694
8/9/05 1/23/08 19,211 22
Citrix Access Gateway 4.x - Certificate for Kiosk Mode Java Archives has expired
Summary The Access Gateway provides secure access to a corporate network from a public computer using kiosk mode. For computers running the Java Virtual Machine, kiosk mode is available thro...
CTX112116
1/5/07 1/16/08 5,964 Unrated
Limitations of Non-administrative Installations of the Secure Access Client
Summary This article describes the limitations of the Citrix Secure Access Client if it is installed for an account that does not belong to the local Administrators group. Background The Secu...
CTX114532
10/16/07 12/5/07 3,928 Unrated
Error: Certificate Upgrade Failed ... When Uploading a Signed Certificate to Citrix Access Gateway
Symptoms Uploading a signed certificate to the Access Gateway results in a “Certificate Upgrade Failed” error message and/or one of the following errors in the Access Gateway log or on-screen: ...
CTX111234
9/29/06 11/14/07 12,085 22
How to Update the AGSE for New Zealand Daylight Saving Time (DST) in 2007
Summary This article explains how to modify Access Gateway Standard Edition 4.x configuration to comply with the updated New Zealand Daylight Saving Time (DST) policies. A DST patch is available t...
CTX114641
9/19/07 9/19/07 2,963 Unrated
SSL Error 23: The proxy denied access to STAxxxxxx port 1494
Symptoms You receive the following error message: "SSL Error 23: The proxy denied access to 10:STAxxxxxx port 1494" Cause Traffic for port 1494 is not accessible from the Access Ga...
CTX114294
8/28/07 8/29/07 3,652 55555
How to Integrate the Access Gateway with Smart Cards
Summary This article describes how to configure the integration of the Citrix Access Gateway with smart cards. Note : Access Gateway does not support smart card authentication . Hence, the sma...
CTX112196
2/21/07 7/10/07 3,834 Unrated
Can You Use One Citrix Access Gateway Local User Account for More Than Eight Simultaneous Logons?
Q: Can you use one Citrix Access Gateway local user account for more than eight simultaneous logons? A: No. This limit is hard-coded and is not configurable. When a ninth user tries to log on to t...
CTX111444
10/25/06 1/12/07 4,284 1
Configuring Citrix Access Gateway with Advanced Access Control 4.0 and an ISA Forward Proxy
Summary This document describes how to configure Citrix Access Gateway with Advanced Access Control 4.0 for use with an Internet Security and Acceleration (ISA) forward proxy. Advanced Access Con...
CTX109036
3/7/06 11/27/06 16,037 Unrated
The Access Gateway Client Installs But Fails To Initialize - User Enters Into Unprivileged Mode
Symptoms Users may experience an issue with the Access Gateway client during an upgrade to a later version. Cause The client appears to have completed the install/upgrade process properly; however...
CTX107203
8/1/05 9/11/06 11,584 22
Internet Billing Systems May Not Detect Secure Access Client
Symptoms Some Internet billing systems (such as those used in hotels and residential colleges) may not detect the initial connection when it is made by the Secure Access Client. Cause Many Interne...
CTX109290
5/15/06 9/1/06 4,333 Unrated
How to Register Your Access Gateway Appliance Online Through www.mycitrix.com
Summary This article describes how to register your Access Gateway appliance online through [url http://www.mycitrix.com]www.mycitrix.com[/url]. Note: This process refers to customers in the EMEA...
CTX110786
8/14/06 8/16/06 7,751 22
How to Retrieve the MAC Address from an Access Gateway Version 4.1 or Later
Document created by Thomas Zell
CTX108747
1/31/06 7/28/06 7,349 Unrated
Citrix Secure Access Client is Not Digitally Signed
Symptoms Users may receive a “Security Warning” dialog box stating that the publisher is an “Unknown Publisher” when attempting to run the Citrix Secure Access client installer (CitrixSAClient.exe...
CTX107991
11/28/05 7/12/06 9,944 Unrated
Access Gateway Hangs with Password Protected Private Key
Symptoms Access Gateway devices hang after uploading a certificate with a password protected private key. Cause The Access Gateway requires access to the private key in order to create SSL sockets...
CTX108235
11/29/05 7/12/06 6,748 Unrated
Access Gateway Network Drivers Fail to Load
Symptoms After installing the operating system on the Access Gateway appliance, network functions fail to work correctly due to network drivers failing to initialize. Errors maybe displayed on the...
CTX108463
1/11/06 7/12/06 9,039 Unrated
How to Convert Windows NT Time to UNIX Time and Vice Versa
Summary This article describes how to convert Windows NT time to UNIX time and vice versa. Background Windows NT time is specified as the number of 100 nanosecond intervals since January 1, 1601. ...
CTX109645
6/27/06 6/27/06 9,885 55555
Enforcing Account Expiration with LDAP Authorization
Summary This article describes how to enforce account expiration with Lightweight Directory Access Protocol (LDAP) authorization and Access Gateway. Background When using LDAP authorization, the A...
CTX109644
6/27/06 6/27/06 5,592 Unrated
Access Gateway Log Entry: (Controller:Service:Maintenance: Failed to get license value)
Symptoms The Access Gateway logs contain “controller:service:maintenance:failed to get license value” entries. Cause This entry is logged when the Administration Tool connects to an Access Gateway...
CTX109908
6/14/06 6/14/06 4,263 Unrated
Server Certificates on All Access Gateways are Overwritten by Publishing a Certificate in the Access Gateway Administration Tool
Symptoms When an administrator publishes a configuration using the Access Gateway Administration Tool ( Publish - Publish to all gateways ), the server certificate on the master Access Gateway ove...
CTX109289
5/15/06 5/22/06 4,914 Unrated
RSH Protocol is Not Supported For Use with the Access Gateway
Symptoms When a client computer has a VPN established to the Access Gateway using the Secure Access Client, attempts to use RSH client software fail to connect through the VPN tunnel. Cause RSH cl...
CTX108075
11/28/05 3/8/06 5,440 Unrated
Citrix Access Gateway Hardware Error Information
Hardware Error The front bezel of the Access Gateway appliance has a warning indicator light that will illuminate if a failure due to extreme temperature occurs. The icon for the indicator is as ...
CTX106921
7/8/05 2/17/06 22,482 Unrated
Troubleshooting Citrix Access Gateway Hardware Issues
Summary This document provides troubleshooting steps to help identify and resolve issues that may be occurring with the Citrix Access Gateway appliance. Procedure Follow the steps below to identif...
CTX108847
2/17/06 2/17/06 12,697 22
How to Integrate Access Gateway 4.0 with Web Interface
Overview Citrix Access Gateway 4.0 or later can be configured to integrate with Web Interface to deliver secure access to Presentation Server applications. This article gives a brief overview of t...
CTX106978
6/22/05 12/26/05 43,738 22
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