Error: "Citrix XenApp Could Not Contact the Server"

  • CTX121900
  • Created onMar 26, 2014
  • Updated onApr 16, 2014
Article Topic Connectivity

Symptoms or Error

When opening a Publish application, the following error message is displayed:

“Citrix XenApp could not contact the server. Please check your network connection.”

Error Message


Complete the following steps to fix the issue:

  1. In the Control Panel, open Internet Options and select the Connections tab.
  2. Click LAN Settings.

  3. In the Local Area Network (LAN) Settings dialog box, ensure that the Use a proxy server for your LAN and Bypass proxy server for local addresses check boxes are selected.

    LAN Settings

  4. Click OK.
  5. In the Proxy Settings dialog box, specify the local subnet in Exceptions > Do not use proxy server for addresses beginning with field as shown in the following image:

    Proxy Settings

Problem Cause

The XenApp plugin uses Internet Explorer’s proxy server setting to communicate with the network.

Applicable Products

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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