Users Prompted to Download, Run, Open Launch.ica File, Instead of Launching Connection

  • CTX804493
  • Created onApr 17, 2014
  • Updated onAug 19, 2014
Article Topic Connectivity, Third Party

Symptoms or Error

When launching an application from an ICA file, Web Interface through the Internet browser, users are prompted to save or download the launch.ica file. The application does not launch immediately, even if an ICA Client or Citrix Receiver is installed.
Also, some but not all the users report that they are unable to connect. Some users might only be able to connect after rebooting.



There can be a number of resolutions to the issue including but not limited to the following
  • Install the latest Citrix Receiver version which can be downloaded from: Download Citrix Clients

  • Add the site to the Trusted sites list if using Internet Explorer browser:
    Click Tools menu > Internet Options > Security tab > Sites and add your organization .com, .net, .org, or .gov Web site address name to the Trusted Sites list to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.

User-added image

  • Remove or disable any third-party browser based Adware software that could be interfering with the successful launch of the ICA file.

  • Click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Problem Cause

There can be a number of reasons for the issue including but not limited to:
  • The *.ica file on the client needs to be associated with a required installation of the Citrix Receiver.
  • The Internet Explorer browser option "Do not save encrypted data to disk" is selected in the Internet Settings on the Advanced tab.
  • A lockdown issue occurring after an upgrade of the current Internet Explorer browser version is preventing the launch.
  • The Web Interface server is not configured with the proper address routing or network address translation setting causing the launch.ica file to render with the incorrect local network IP address or https/SSL WAN address location.
  • Third party web browser based applications, known as Adware, or password caching shopping based programs installed on a client’s machine have been known to be the cause of this prompt.
  • The Citrix MIME types may not be configured correctly with ICA.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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