Internet Explorer 10 - Citrix Known Issues

  • CTX137799
  • Created onMar 26, 2014
  • Updated onApr 22, 2014
Article Topic Other


This article contains information about interoperability of Internet Explorer 10 for Windows 7 SP1, Windows 2008 R2 SP1, and Desktop Mode Internet Explorer 10 for Windows 8, with Citrix products. It outlines various known reported issues while using Microsoft Internet Explorer 10 in conjunction with the following listed Citrix products and known workarounds for respective issues:
  • XenApp 6.5
  • XenDesktop 5.6
  • Citrix Receiver for Windows 3.4
  • Citrix Receiver for Windows (Enterprise) 3.4
  • Citrix supports Microsoft Internet Explorer 10.
  • Citrix is committed to ensuring the best possible compatibility with the latest Microsoft products and provides best effort support for Internet Explorer 10 in XenApp and XenDesktop versions currently in mainstream maintenance. Citrix also offers feasible workarounds for reported issues for Internet Explorer 10 in XenApp and XenDesktop versions currently in mainstream maintenance. For issues that do not have feasible workarounds, Citrix ensures to provide best effort to supply hotfixes to address the issues.
  • This is a live article, and is updated as and when the new information becomes available.

Known Issues

The following are the known issues along with the respective workarounds:


HDX Flash client side rendering feature does not work with Internet Explorer 10 with HDX Flash redirection enabled on XenApp 6.5 and XenDesktop 5.6 VDA.


The registry key value IEBrowserMaximumMajorVersion is queried to check for maximum Internet Explorer version that HDX Flash supports. For Flash Redirection to work with Internet Explorer 10 set the registry key value IEBrowserMaximumMajorVersion to 10.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

For a 32-bit operating system:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\HdxMediaStreamForFlash\Server\PseudoServer
    Add the entry named IEBrowserMaximumMajorVersion with a DWORD value = 00000010.
  • For a 64-bit operating system
    Add the entry named IEBrowserMaximumMajorVersion with a DWORD value = 00000010
Note: The above mentioned workaround is applicable for XenApp 6.5 and Windows 7 SP1 running XenDesktop 5.6 VDA.


Unable to profile Internet Explorer 10 Add-On using Streaming Profiler 6.6. The issue observed is a regression from Internet Explorer 9, since it is possible to profile Internet Explorer 9 Add-On using Streaming Profiler 6.6


There are no workarounds available for this issue.
Note: The issue reported is applicable only for Windows 7 SP1 and Windows 2008 R2 SP1. Streaming Profiler 6.6 is not supported on Windows 8 Client.


After installing Internet Explorer 10 or upgrading Internet Explorer 9 to 10, an Internet Explorer security warning message might be noticed while connecting to Citrix Web Interface 5.4.

User-added image


Adding the Web Interface site to Trusted Sites Internet Explorer options must resolve this issue.

Note: The above mentioned issue and workaround is applicable for Windows 7 SP1, Windows 2008 R2 SP1 and Windows 8.


Server to Client URL redirection feature of XenApp fails after upgrading to Internet Explorer 10.


After installing Internet Explorer 10, the 64 bit version of Internet Explorer is set as default in some cases and URL redirection does not work with 64 bit version of Internet Explorer.
To resolve this issue complete the following:
  1. Open 32-bit Internet Explorer located at C:\Program Files (x86)\Internet Explorer\iexplore.exe.
  2. Go to Tools > Internet Options > Programs and click on the Make default button.
Note: The issue reported is applicable for Windows 2008 R2 SP1 running XenApp 6.0 or XenApp 6.5.


Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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