Google Chrome Does Not Open Launch.ica Files

  • CTX136578
  • Created onMar 26, 2014
  • Updated onAug 08, 2014
Article Topic Connectivity

Symptoms or Error

Google Chrome does not open Citrix launch.ica files.


Note: Install the latest version of Citrix Receiver for your operating system. For the latest version of Citrix Receiver, click here and complete the following procedure if you are still experiencing the behavior.

  1. Open Settings on Google Chrome

  2. Click the Show advanced settings link at the bottom of the page.
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  3. Under Privacy, click Content settings.
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  4. Under Plug-ins, click Disable individual plug-ins link.
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  5. Click the Disable link for Citrix ICA Client.
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Note: If this option is not available, confirm that the latest version of Citrix Receiver is installed for your operating system. For the latest version of Citrix Receiver, click here.
Additionally, enable Google Chrome to automatically launch ICA files. When the launch.ica file downloads in Google Chrome, click the drop-down list for the file in the download bar and select Always open files of this type.
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Problem Cause

The Citrix web plug-in for Google Chrome is enabled. Since the 13.x version of Google Chrome, the Citrix web plug-in is enabled by default. In some cases, this can cause a failure of ICA files during launch. This feature is part of Google Chrome and is independent of Citrix Receiver. This is not part of the Citrix Receiver installation and works in the same manner as Internet Explorer plug-ins, but does not automatically update (as by design with Google Chrome).
For Microsoft Windows operating systems, Citrix Receiver 3.1 or higher is required for use with Google Chrome. For all other operating systems, it is recommended to install the latest version of Citrix Receiver before continuing with these steps.

Additional Resources

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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