Applications Opened Using Citrix HTML5 Receiver on Internet Explorer 10 Disconnect Quickly

  • CTX136200
  • Created onMar 26, 2014
  • Updated onApr 07, 2014
Article Topic Connectivity

Symptoms or Error

After installing and configuring the new Citrix Receiver for HTML5 v1.1, applications opened on Internet Explorer 10 disconnect with the following error message after remaining idle for about 30 seconds.

“Cannot reach server. Check your network connection or contact your help desk for assistance.”


Complete the following steps:
  1. Within the local corporate network, on your XenApp 6.5 server, download and install CTX135757 - Hotfix XA650R01W2K8R2X64051 - For Citrix XenApp 6.5 for Windows Server 2008 R2 - English without uninstalling XenApp 6.5 Feature Pack 1 available on in the Downloads section.

  2. Restart the XenApp 6.5 server after installing the preceding hotfix.

If you are connecting through Citrix Access Gateway, enure that the access gateway is updated to the latest version 71.6014 or later.

Applicable Products

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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