Error: "The connection to Windows 7 Desktop failed with status 1030"

  • CTX135009
  • Created onMar 26, 2014
  • Updated onApr 09, 2014
Article Topic Connectivity

Symptoms or Error

When trying to start a XenDesktop 5 session, it fails with the following error message:

"The connection to ‘Windows 7 Desktop’ failed with status 1030"

Note: The 1030 message is a generic network error indicating that connection has failed. 


As Provisioning Services works over IP, DNS entries are not required for any target machines to stream successfully.

To resolve this issue, complete the following procedure:

  1. Delete any provisioned target machine DNS records from the DNS server that contains the private IP address.

  2. Start the provisioned target machine in private mode.

  3. Clear Register this connection’s addresses in DNS on the provisioned streaming NIC only, as displayed in the following screen shot:

    User-added image

  1. Run ipconfig /flushDNS to flush out any old DNS entries on the target and the Desktop Delivery Controller (Controller).

  2. Ensure that the Controller is reachable from the provisioned target on the first NIC address and same the other way round with the correct IP address.

  3. Shut down the provisioned target and return to standard image mode from private image mode.

The provisioned targets must now register using the correct IP address of the first NIC.

Problem Cause

After analyzing the issue, it was observed that the ica launch file for the XenDesktop session appeared to contain a non-routable address. After verifying with the customer, it was confirmed that the address belongs to a secondary NIC on XenDesktop virtual machine that is used for streaming the image using Citrix Provisioning Services.

This happened because the secondary NIC with a private address on the provisioned target machine was registered with the DNS server.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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