Citrix

My Account FAQ

  • CTX133391
  • Created onApr 28, 2014
  • Updated onMay 07, 2014
Article Topic Customer Service

Question and Answers

Customers

Administration
Customer Service
Licensing Discount Programs
Licensing
Maintenance
Product Evaluations
Training and Certification

 

Partners

Administration
Leads
Maintenance
Marketing
Orders
 

Customers

Administration

Q: What is the URL for a customer to log in to their My Account?

A: www.citrix.com/account

Q: What are the minimum characters needed for a My Account password?

A: Eight characters.

Q: Are there any other requirements for a My Account password?

A: Yes, the password must contain a capital letter, a symbol (!*@?%$) and at least 1 number.

Q: Do customers, partners and administrators have the same type of tools available in their My Account?

A: No, tools are dependent on the account type customer or partner) as well as the designated contact type for the contact record.

Q: Where can the administrator of the My Account grant limited access to the tools within My Account?

A: My Account > Administer Company User Access> Security Access Model > Secure Access Model.

Q: Where can the administrator of the My Account restrict a contact from accessing particular tools in the My Account?

A: My Account > Administer Company User Access> Security Access Model > Toolbox Restrictions.

Q: Where can you find the non-disclosure agreement?

A: My Account > Contracts and Agreements > View Non- Disclosure Agreement.

Q: Where can the administrator of an account create new contacts, view or edit contacts?

A: For End-User: My Account > Account Profile > Company Information and Contacts > Update/Edit Contacts, Add Contact or Remove Contact.

Q: Where can you change or add a Solution Advisor assignment?

A: My Account > Support and Maintenance > Manage Maintenance Programs > Assign Advisor & Set View > Add Solution Advisor.

Customer Service

Q: Where can one create a service request for Citrix products like a Customer Support request or a Technical Support request?

A: My Account > Support and Maintenance > Create/View Service Request.

Q: Where can one find and check the status of a service request they created?

A: My Account > Support and Maintenance > Create/View Service Request.

 

Licensing Discount Programs

Q: Where is information on Citrix Licensing programs to assist with identifying a match with enterprise business requirements?

A: My Account > Contracts and Agreements > Licensing Program Registration > Enterprise Licensing.

Q: Where is information on Citrix Licensing programs to assist with identifying a match with business requirements for a small organization (less than 500 users)?

A: My Account > Contracts and Agreements > Licensing Program Registration > Easy.

Q: Where is information on Citrix Licensing programs to assist with identifying a match with education business requirements?

A: My Account > Contracts and Agreements > Licensing Program Registration > Education.

 

Licensing

Q: Where can you return allocated license files and make them available for future allocation?

A. My Account > Licensing >All Licensing Tools> Return.

Q: Where can you identify the products that are eligible for upgrade?

A: My Account > Licensing > All Licensing Tools > Upgrade.

Q: Where can you find the user guide for the Manage Licenses tool?

A: My Account > Licensing > All Licensing Tools.

Maintenance

Q: Where can your track your pending renewal transactions related to subscription advantage and hardware warranty renewals?

A: My Account > Support and Maintenance > Manage Maintenance Programs > Pending Transactions & Certificates >View Pending Transactions.

Q: Where can customers view the licenses related to subscription advantage and hardware warranty renewals?

A: My Account > Support and Maintenance > Manage Maintenance Programs > Pending Transactions & Certificates >View Certificates.

Q: Where can you renew a products Subscription Advantage membership?

A. My Account > Support and Maintenance > Manage Maintenance Programs > Launch Maintenance Program Tool.

Product Evaluations

Q: Where can I electronically sign the Citrix Appliance Evaluation Agreement?

A: My Account > Contracts and Agreements >Appliance Evaluation Agreement > New Agreement.

Q. Where can I find a price list for all Citrix products?

A. Citrix sells its products through a channel of Solution Advisors and so there is no price list available to customers. Customers should contact their Trusted Advisor for pricing information.

 

Training and Certification

Q: Where can one find information related to their certifications, like the status of the certification and certification date?

A: My Account > Training and Certification > My Certification Manager > My Certification Manager.

Q: Where can one find information related to the exams for Citrix certification?

A: My Account > Training and Certification > My Certification Manager > Launch tool now > My Exams.

Q: Where can one find preview or evaluation licenses related to Citrix products like XenDesktop, XenApp, and Branch Repeater?

A: My Account > Downloads.

 

Partners

Administration

Q: Where can Solution Advisors update their websites with current Citrix product information and resources and generate leads?

A: Citrix.com > Partner Central > Marketing >> Marketing Syndication > Launch Citrix Syndication Partner Console.

Q: Where can partners find a broad set of summary views with key information and performance metrics on Citrix business and partnership?

A: My Account > Go to Partner Central.

Q: Where can the administrator of an account view a list of locations available for the organization, to apply for new program membership or update location details?

A: For Partner: Citrix.com > Partner Central >Update locations, Contacts & Membership > Locations.

Q: Where can the administrator of an account create new contacts, view or edit contacts?

A: For Partner: Citrix.com > Partner Central >Update locations, Contacts & Membership > Contacts.

Q: Where can the administrator of an account apply for a new Citrix partner membership?

A: Citrix.com > Partner Central >Update locations, Contacts & Membership > Organization Summary.

Q. Where can the administrator of an account reapply, renew or view expired memberships?

A. Citrix.com > Partner Central >Update locations, Contacts & Membership > Program Memberships.

Q: Where can the administrator of an account view a list of locations available for the organization, to apply for new program membership or update location details?

A. For End-User: My Account > Account Profile > Company Information and Contacts > Addresses.

Leads

Q: Where can a partner accept the leads or return leads provided by Citrix?

A: Citrix.com > Partner Central > Sales > Leads and Rewards.

Q: Where can a partner run a report on leads and rewards?

A: Citrix.com > Partner Central > Sales > Leads and Rewards>Reports.

Q: Where can a Solution Advisor generate accurate Enterprise License product sales quotes?

A: Citrix.com > Partner Central > Sales > Configure Quote > Launch Citrix eQuotes.

 

Maintenance

Q: Where can partners mange customers renewals, view customer renewal certificates and manage customer quotes?

A: Citrix.com > Partner Central > Licensing and Renewals >Manage my customers maintenance programs >Launch Manage My Customer’s Maintenance Programs Tool.

Q: Where can you find Citrix Maintenance Membership Solution Advisor Assignments?

A: My Account > Support and Maintenance > Manage Maintenance Programs > Assign Advisor & Set View > View Assignment(s).

 

Marketing

Q: Where can partners find one stop shopping for marketing materials, templates and services?

A: Citrix.com > Partner Central > Marketing > Marketing Concierge > Launch Marketing Concierge.

Q: Where can partners build quick and easy customized go-to-market campaigns?

A: Citrix.com > Partner Central > Marketing > Marketing Concierge > Launch Marketing Concierge.

Q: Where can partners find Citrix logos that can be used to identify the Citrix brand identity?

A: Citrix.com > Partner Central > Marketing > Marketing Resources > Logo Gallery.

 

Orders

Q: Where can a partner find the latest price list of all Citrix products?

A: Citrix.com > Partner Central > Sales >Price List > Search List.

Q: Where can Citrix Partners and distributors submit purchase orders for processing?

A: Citrix.com >Partner Central > Sales > Order Submission System >Submit Order.

Q: Where can Solution Advisors and distributors check the status of their orders?

A: Citrix.com > Partner Central > Sales > Order Submission System > View Orders.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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