Error: "Citrix MFCOM Service did not respond as expected" in XenApp version 6.5 AppCenter Console

  • CTX131601
  • Created onApr 24, 2014
  • Updated onApr 24, 2014
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Symptoms or Error

The following error appears after running a discovery:
“Citrix MFCOM Service did not respond as expected. Ensure that your user account is a member of this computer's Distributed COM Users group if you are connecting to a remote server. Check the version of Citrix XenApp on the computer and make sure that a compatible version of Citrix MFCOM Service is installed and running.”


To resolve this issue, manage the legacy XenApp version 4.5 or XenApp version 5.0 for 2003 farm with the original console for that version. The XenApp 6.5 AppCenter Console cannot manage legacy servers. These versions should be managed as separate farm environments.
Note: XenApp version 4.5 or version 5.0 for 2003 uses MFCOM technology while XenApp version 6.5 uses PowerShell.

Problem Cause

This error might occur if you are attempting to manage XenApp version 4.5 or version 5.0 for 2003 servers with a XenApp 6.5 AppCenter Console.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
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