Troubleshooting Citrix Logoff Profile Related Issues for UPHClean Beta Version 2.0 Download

  • CTX131257
  • Created onApr 24, 2014
  • Updated onApr 25, 2014
Article Topic Configuration, Installation/Upgrade


This article provides details and information on the new beta 2.0 version of Uphclean.exe.


The current beta release build installs on Windows XP and Windows Server 2003. There is a 32-bit version and 64-bit version available for download.


Uphclean is a valuable tool to assist with profile related issues in Windows and Citrix environments (and with Citrix Profile Management). Uphclean.exe is a process belonging to Microsoft User profile cleanup service. It helps with logoff issues that arise because of user profiles not unloading properly at logoff time; most often, this is because of one of the following: 

  •  System services or programs that run in the background during a session, which do not terminate correctly.

  • Do not release their handles on the registry at logoff time.

Uphclean.exe is particularly useful when used in conjunction with Citrix Profile Management. The most recent non-beta version of UPHclean available is version 1.6. Any related profile logoff issues that are not corrected by version 1.6 might be corrected by testing v2.0 beta.


To access the current UPHclean v2.0 beta download, use the following link:

There have been some reports of crashes or remains unresponsive with those who have tested the 2.0 beta. This current beta build ( will stay the only code available as there are no current plans for a public release. If you experience any related crashes or unresponsive status after implementation of UPHClean 2.0, then you might be interested in restricting UPHClean from processing certain handles. UPHClean ignores handles that are held opened to profile hives for the users specified on the user exclusion list, or by processes specified on the process exclusion list.

These lists are specified using the following registry values:

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.


Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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