Error: "Failed to Retrieve Data: Machine Unresponsive or Reported an Error (Error Code 105)"

  • CTX131197
  • Created onMar 26, 2014
  • Updated onMay 23, 2014
Article Topic Other

Symptoms or Error

Some virtual machines in XenDesktop 5 infrastructure might not be able to provide WinRM information in the Desktop Director console.
The user of Desktop Director instead notices the following error indicating that the desktop machine is unavailable:

“Failed to retrieve data: Machine unresponsive or reported an error (error code 105). View server event logs for further information.”

User-added image


To resolve the issue, delete and recreate the WinRM listener as follows:

winrm delete winrm/config/listener?Address=*+Transport=HTTP
winrm create winrm/config/listener?Address=*+Transport=HTTP

Problem Cause

After troubleshooting the problem from CTX125243 - Enabling WinRM for Desktop Director, it was noticed that when using the netstat – another 5985 port was not listed. WinRM 2.0 listener uses the port 5985 to communicate with the broker. When trying to create WinRM listener with the command, it fails with the following error message:

“Error number: 2144108493 0x80338033

The WS-Management service cannot create the resource because it already exists.”

It appears that the WinRM listener has been corrupt.

Additional Resources

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
Click here to see the English version of this article.
Was this helpful?
Thank you for your feedback

Share your comments or find out more about this topic

Citrix Forums