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Error - The System could not log you on. Make sure your User name and domain are correct, and then type your password again

  • CTX127903
  • Created onMar 26, 2014
  • Updated onApr 10, 2014
Article Topic Other

Symptoms or Error

When trying to log on, you receive the following error message:

“The System could not log you on. Make sure your User name and domain are correct, and then type your password again...”

User-added image

Background

When using Smart cards to log on to Win XP endpoints and the authentication method in Web Interface is configured to use Pass-through using Kerberos (without Smart card), the user is able to open a Web Interface page without any problem but when trying to start the virtual desktop, the Pass-through fails. The user gets the GINA for the virtual machine instead of Pass-through to the virtual machine.

User-added image

User-added image

This issue only happens when using the Smart card to log on to the endpoint. If the logon has both the Username and the Password, the Pass-through process works.

Solution

This is an expected behavior. XenDesktop does not support logging on to the primary endpoint (client) using a Smart Card then Pass-through with Kerberos (without Smart Card) to start XenDesktop Virtual Desktop Agent.

The following are the two supported options:

  • Use Smart card to log on to Endpoint with Pass-through and Smart card to start Virtual Desktop Agent.

    Note: You must install Smart software on the Virtual Desktop Agent and enable Pass-through with Smart card in Web Interface authentication method.  

    User-added image

    Or

  •  Log on without Smart card to the endpoint and use Pass-through with Kerberos to start Virtual Desktop Agent.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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