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Troubleshooting the XenDesktop Virtual Desktop Agent

  • CTX126982
  • Created On  Oct 13, 2010
  • Updated On  Mar 10, 2012
  • Learning
  • Type : Presentation

Troubleshooting the XenDesktop Virtual Desktop Agent

XenDesktop 4 Service Pack 1 introduced a number of enhancements to the XenDesktop Virtual Desktop Agent (VDA). Throughout this session we focus on how to troubleshoot the disconnect and reconnect process within the VDA. It also covers the different tools used by Citrix Technical Support to troubleshoot this area, as well as some examples of issues experienced by customers and how they were addressed. This information should allow you to successfully troubleshoot any issue related to this area.

In this session you can learn:

    • What is triaging?

    • Detailed explanation of logon, disconnect and reconnect process

    • Tools and techniques used

    • Case studies

Technical level: Intermediate
Presenter: Karen Sciberras, Escalation Engineer EMEA

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