Known Issues in Citrix XenApp 6.0 Fundamentals Edition for Windows Server 2008 R2

  • CTX125929
  • Created On  Dec 07, 2010
  • Updated On  Mar 10, 2012
  • 12 found this helpful
  • Product Documentation

Known Issues in Citrix XenApp 6.0 Fundamentals for Windows Server 2008 R2

Version 1.0

For the latest critical updates for Citrix products, see

Read this document carefully before installing the product.


  • Finding Documentation
  • Getting Support
  • Installation Issues
  • Other Known Issues

Finding Documentation

To view, search, and print the PDF documentation, you need Adobe Reader. You can download Adobe Reader for free from the Adobe Systems Web site. Documentation is available on the Citrix Knowledge Center Web site (select Product Documentation). Updates to Citrix technical manuals are posted on the Web site.

Getting Support

Citrix offers online technical support services on the Citrix Support Web site. The Support page includes links to downloads, the Citrix Knowledge Center, Citrix Consulting Services, and other useful support pages.

Installation Issues

If the double-quote character (") is present in the domain administrator password used while installing XenApp 6 Fundamentals, installation might fail.

Microsoft .NET 4.0 should not be installed on the system where XenApp 6 Fundamentals is being installed. You must enable Microsoft .NET 3.5 SP1 as a feature through the Windows Server Manager console.

If you install the XenApp Fundamentals and then uninstall it, you must re-image the server with a clean operating system before installing XenApp Fundamentals again. Re-installation of XenApp Fundamentals on a machine where it was previously uninstalled will fail. [#239173]

Uninstalling XenApp 6 Fundamentals through autorun.exe does not remove all components from the system.

Although Password Manager components are installed with XenApp 6 Fundamentals, they are not available for use.

Other Known Issues

The Remote Desktop Session Host server (formerly known as the Terminal server) is referred to in the XenApp 6 Fundamentals interface as the Remote Desktop server. Similarly, Remote Desktop Server Client Access Licenses are called Remote Desktop Server licenses in the XenApp 6 Fundamentals interface.

If the server on which you install XenApp 6 Fundamentals is in a workgroup, Citrix licenses are not retrieved (even though they are available) and application launch fails after the server exits the licensing grace period. [#251987]

A user who is local to the master server appears as an "Unknown User" on the support server's Management > Licensing page of the Quick Start tool. The user is correctly displayed on the master server's Management Licensing page. [#236991]

When a user or group name is the same on the local machine and the domain, and the domain user launches an application session, the User Management wizard incorrectly indicates that the local user, rather than the domain user, holds the license. This issue is only with the information displayed; the domain user is correctly licensed. [#242762]

Applications cannot be launched from the Google Chrome browser when using external access. To launch applications using that browser, you must use an internal site. [#248046]

XenApp 6 Fundamentals allows anonymous users to launch applications.

To add a network printer, the user must enter the fully-qualified domain name (FQDN), instead of the IP address, of the print server.

The session management display in QuickStart > Management > Sessions now shows two listening sessions in addition to active and disconnected sessions. This change is intended.

Due to a Windows restriction, delegated administrators cannot shadow sessions. You must add the delegated administrator to the local administrators group. [#249697]

When you try to remove an offline support server from the farm, the support server is not moved to the “Removed Servers” group in the Active Directory OU and the Independent Management Architecture service does not start on the support server when it is back online. In some cases, you can resolve this issue by rebooting the support server. [#252351]

If external access and failover are enabled and the master server is offline, you cannot promote a support server to master. In this situation manually install the certificate on the support server before promoting the support server, as described in the following steps. [#251447]

Export the certificate from the master server:
  1. In the Microsoft Management Console, go to File > Add/Remove Snap-in, double-click Certificates, select Computer account, click Next, select Local computer, and then click Finish and OK.
  2. Expand Certificates > Personal > Certificates.
  3. Locate the server certificate to export, right-click it, choose All Tasks > Export, and export the certificate to a local drive.
  4. Copy the certificate to the support server.
Import the certificate from the support server:
  1. In the Microsoft Management Console, go to File > Add/Remove Snap-in, double-click Certificates, select Computer account, click Next, select Local computer, and then click Finish and OK.
  2. Expand Certificates > Personal > Certificates, right-click, and choose All Tasks > Import.
  3. Browse to the certificate copied from the master server and use the import wizard.
  4. After the certificate is imported, right-click it, choose All Tasks > Manage Private Keys, and verify that the Network Service account has read access.

After you import the certificate, use the XenApp 6 Fundamentals Quick Start to promote the support server.

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