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Archive: How to Enable Verbose Logging when Installing Web Interface 5.x

  • CTX124510
  • Created On  Mar 18, 2010
  • Updated On  Mar 10, 2012
  • Article
  • Topic : Installation/Upgrade
This article is no longer maintained, its content refers to a discontinued product and may be out of date. Refer to the Discontinued Product Lifecycle or Active Citrix Product pages for more information on support schedules.

Summary

This article describes how to enable verbose logging during Web Interface 5.x installation issues.

Requirements

Web Interface 5.x

Background

It is often important for troubleshooting purposes to obtain detailed information of the Web Interface installation process for pin-pointing the root cause of an issue.

Procedure

1. Place the WebInterface.exe file under the root directory (C:\)

2. Open the Command Prompt, go to the root directory, and type the following command:
C:\WebInterface.exe –v “c:\filename.log
Note
: Make sure to include the quotes (“) when specifying the log file path.

This command generates a file called filename.log under the C: drive and it starts the installation process.


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