Citrix

Error: "Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"

  • CTX124153
  • Created onMar 26, 2014
  • Updated onJun 13, 2014
Article Topic Connectivity, Security

Symptoms or Error

When launching an application through Secure Gateway, the following error occurs:

"Cannot connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections"

Solution

If Secure Gateway is in a DMZ (Demilitarized zone) and XenApp servers are on the private network, ensure the following are open from the Secure Gateway to each XenApp server:

  • Port 1494

  • XML port

  • Port 2598 (if Session Reliability is used)

To verify, run a telnet from the Secure Gateway to each XenApp servers on the ports.

Problem Cause

The issue occurs if Secure Gateway is unable to connect to XenApp server using ICA port 1494, XML port 80, a manually assigned port, or Session Reliability port 2598 (if enabled).

Additional Resources

Contact your customer's system administrator for assistance when error message appears.

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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