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Archive: Independent Management Architecture Service Fails on MfSrvSs.dll with Presentation Server 4.5

  • CTX121877
  • Created On  Sep 03, 2009
  • Updated On  Sep 03, 2009
  • 9 found this helpful
  • Article
  • Topic : Other
This article is no longer maintained, its content refers to a discontinued product and may be out of date. Refer to the Discontinued Product Lifecycle or Active Citrix Product pages for more information on support schedules.

Symptoms

The Independent Management Architecture Service fails to start and the following errors are written to the event viewer:

Source: IMAService
ID: 3609
Description: Failed to load plugin MfSrvSs.dll with error IMA_RESULT_REGISTRY_ERROR

Source: IMAService
ID: 3601
Description: Failed to load initial plugins with error IMA_RESULT_REGISTRY_ERROR

Cause

When the Independent Management Architecture Service is started, the installation of products listed under the registry keys below are verified
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ProductCodes (32-bit Windows)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ProductCodes (64-bit Windows).

If the value in the registry key below is set to 1, for example, when recreating a server’s Local Host Cache, and any of the products fail verification, the Independent Management Architecture Service does not start.
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA\RUNTIME\PSRequired (32-bit Windows)
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ProductCodes (64-bit Windows)

Resolution

Caution! This procedure requires you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Back up the registry before you edit it.

1. Navigate to the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA\RUNTIME
Value Type: Reg_SZ
Value Name: CurrentlyLoadingPlugin

2. Remove all the Data from this value and leave it blank.
Value Type: Reg_Multi_SZ
Value Name: ProductPlugins

3. Start the IMA service.

4. Run a repair of the Presentation Server 4.5 installation.


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