Citrix

Error 620019: Server error! The server encountered an internal error and was unable to complete your request.

  • CTX120057
  • Created On  Feb 09, 2009
  • Updated On  Mar 10, 2012
  • Article
  • Topic : Licensing

Symptoms

After successfully configuring Secure Gateway to secure the traffic to the Web Interface server, you receive the following error message when trying to reach to the site externally over HTTPS:

"Server error!
The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there was an error in a CGI script.

If you think this is a server error, please contact the webmaster.

Error 620019
<FQDN>
<Date, Time>
Citrix XTE "

Cause

The server SSL certificate installed on IIS for the Web Interface site has an intermediate certificate that Secure Gateway does not have installed on the certificates computer local store.

Resolution

To resolve this issue, please follow these steps:

Web Interface server steps:

  1. Go to Start > Run > MMC and press Enter.
  2. Click to Add a new snap-in and select Certificates.
  3. Select Computer Account then select Local Computer.
  4. Expand the Intermediate Certification Authorities and select Certificates.
  5. Search for the Intermediate certificate that Secure Gateway does not have installed to successfully secure the communication with Web Interface server.
  6. Export the certificate.
  7. Save a copy on the Secure Gateway server.

Secure Gateway server steps:

  1. Go to Start > Run > MMC and press Enter.
  2. Click to Add a new snap-in and select Certificates.
  3. Select Computer Account then select Local Computer.
  4. Expand the Intermediate Certification Authorities and select Certificates.
  5. Click on Action > All tasks > Import and select the Intermediate certificate that was exported from Web Interface server.
  6. Verify that importing is successful.
  7. Test external access to the Secure Gateway URL again.

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