Readme version 1.0
The Citrix Communication Gateway Administration Portal provides a link to all of the documentation for the Communication Gateway Gateway. To download the documentation:
You can access administrator help at anytime by clicking the Help link at the top of each web page.
To open Communication Agent help
To access licensing documentation for Communication Gateway, go to http://support.citrix.com/licensing/ or see the Citrix Communication Gateway Administrator's Guide.
Contact your supplier for first-line support. Citrix offers online technical support services on the Citrix Support Web site. The Support page includes links to downloads, the Citrix Knowledge Center, Citrix Consulting Services, and other useful support pages.
Citrix provides software updates for the Communication Gateway. To find out if there is an update for your appliance, check the Citrix Support Web site.
Nortel QSIG interoperability with Nortel Meridian series and CS1000 is supported.
Nortel SIP integration with Nortel CS1000 is now supported. A Nortel Telephony System Integrator's Guide will be available in the near future.
Based on simulated user traffic load, Communication Gateway supports 4,000 users concurrently connected placing up to 4,000 calls per hour, while initiating up to 3000 searches per hour of a corporate phone directory that can contain up to 500,000 entries with typical directory searches requiring less than 500 millisecond response times. See the Communication Gateway Administrator's Guide for more details and configuration requirements..
Many enhancements have been incorporated into the Communication Gateway Administrator, among them are:
Multiple user interface enhancements including cool graphics and flips.
The known issues are detailed in the following sections:
The following is a list of know issues in this release. Read carefully before installing the product.
No voice or tone is audible to user when the called party's phone responds with a busy signal, voice prompt, if the phone number is invalid or not accepted. This is only an issue if:
Currently there is no workaround for this condition. [4561]
Back to Known IssuesLicense server status in Administrator > Dashboard page is displayed as SERVER_STATUS_UNKNOWN. This is currently under investigation; no workaround is yet available. [4846]
Back to Known IssuesThe Administrator UI cannot initially be accessed through the browser. The browser displays "Unable to connect" or "Cannot display webpage" errors. For build 947 or later, you will
need to manually start the Communication Gateway server using the Startup Tool every time the server is rebooted. [4884]
To restart Communication Gateway server:
ssh, connect to the Communication Gateway server with user name admin and password citrixadmin.
/-----------------------------------+ | Administrative Menu | +-----------------------------------| | 0) Logout | | 1) Start Communication Gateway | | 2) Stop Communication Gateway | | 3) Change Password | | 4) Shutdown | | 5) Check File System | /-----------------------------------+
The functionality for backing up system Database files has not yet been incorporated into the Administrator. Database files must be backed up before performing a system upgrade. Call Citrix Support to perform a manual database backup. [4971]
Back to Known IssuesThe Communication Agent does not check out a license after the license server IP address is established in the Administrator. After initial provisioning of the license server, you must restart the Tomcat server. [5066]
Back to Known IssuesA NullPointerException error will be present in the Tomcat system logs when an upgrade is performed that contains new WAR files. Adding new WAR files to the Tomcat server without first shutting down the server, will cause this error to be generated. The fix to the NullPointerException is to restart the server which is automatically done after an system upgrade. This error can be ignored.[5068]
Back to Known IssuesThe Communication Gateway Agent does not receive the grace period license immediately. It can take up to 5 minutes to get the grace period license depending on system configuration. [5095]
Back to Known IssuesThe sync schedule is not automatically restored after a Communication Gateway server failure. Manual restart ot the synch schedule through the Administrator > Maintenance > Time/Date tab is required. For details on setting the Update Schedule, see Communication Gateway Administrator's Guide [5193]
Back to Known IssuesThis is for information only. The speed it takes to upload csv data from an FTP site will vary based on the amount of data and the specific site. It may take a considerable time to upload csv files from an FTP site. As an alternative for large files, we recommend that you download the file to the server side before attempting to upload the file onto the database. [5199]
Back to Known IssuesWhen downloading from Microsoft Active Directory subsearches which result in more than 1000 entries are truncated. The workaround is to export the ldap data to a csv file and load it into Communication Gateway. [5206]
Back to Known Issues
Each country in its dial plan specifies what digits the area code and subscriber number can start with. For example, in the
US, an area code can start with numbers 2 through 9, an the subscriber number also can start with numbers 2 through 9.
The Communication Agent ONLY checks the starting digits; if an area code is included, the subcriber number is not validated.
So in the US, these two numbers are invalid:
(123) 452-3434
(408) 034-2343
If the user is in the US, the first will not be formatted in the Agent; the second number WILL get formatted, even though its invalid. We don't check the starting subscriber digits for the US, only the starting area code digits. [3500]
Back to Known IssuesRestricted numbers that include non-telephony numbers (such as is normally done for external numbers with extensions) are not recognized. To dial an external number with an extension, enter the Ext or Ext. prefix in the phone bar. [4343]
Back to Known IssuesNumbers with imbedded line breaks may not be recognized in all cases. [4713]
Back to Known IssuesShow Phone bar operation from the system tray icon does not work as expected if system tray is located somewhere other than the bottom of the screen. For now, do not configure your system taskbar at the top or side of the screen. No workaround. [4831]
Back to Known IssuesPhone Bar displays old Calling From name when Profile is empty. If this problem occurs, add a new user profile. [5069]
