The Secure Gateway Management Console Shows a Session Established in 1969

Symptoms

You experience the following symptoms:

The Secure Gateway Management Console shows a session established on December 31, 1969 (12/31/1969)
There is no information under the Client IP, User, or Domain headings.
The Time Elapsed heading shows 13696 days or more
New users receive a SSL 4 connection error or their connections hang, but existing users may not experience any issues
The server has been running for a while and has NOT been restarted recently

Refer to the following screen shot:

Cause

Initial analysis seems to indicate that one or more of the rotatelogs.exe processes has terminated or is being used by another application that also uses Apache (for example, hpsmhd.exe). There should be five rotatelogs.exe processes running.

Note: Citrix Technical Support manually terminated all file rotatelogs.exe processes as a test. The Secure Gateway Service could not be restarted without restarting the server.

Workaround

Restart the Secure Gateway Service and/or the entire server.

Resolution

Complete the procedure described in CTX110896 – Secure Gateway 3.0 Service Initialization Hangs - Users Cannot Connect Unless the Service is Manually Restarted.

More Information

CTX110845 – Explaining -k runservice and the Appearance of Two XTE.exe or CtxSGSvc.exe Executables in Task Manager

CTX107583 – Automatic Cleanup of Log Files by Rotatelogs in Secure Gateway 3.0

CTX107581 – Secure Gateway 3.0 Configuration File - httpd.conf