Symptoms
When starting a streamed application, you receive an error message:
Citrix Streaming Client Error:
An error occurred while starting your application. Please contact your help desk.
(0xE000387)
When you enable the Streaming Client Debug Console, as per CTX112472 – How to Enable the Streaming Client Debug Console, you see an output similar to the following:
{\rtf1\ansi\ansicpg1252\deff0\deflang1031{\fonttbl{\f0\fswiss\fcharset0 Arial;}}
{\*\generator Msftedit 5.41.21.2500;}\viewkind4\uc1\pard\f0\fs20\par
Starting RADE application...\par
Starting RAD file "C:\\Dokumente und Einstellungen\\All Users\\Anwendungsdaten\\RAD5\par
0.tmp"...\par
User configuration information completed at 0 ms\par
Attaching to \\\\s073w506\\stream$\\Testanwendung\\9e51b827-e6d1-4f4a-89be-c99da5e9a0\par
b6_1.cab...\par
Target acquired at 890 ms\par
Target Upgrade completed at 890 ms\par
Target Creation completed at 890 ms\par
Launch timing started\par
Launching app Device\\d\\programme\\realvnc\\vncviewer.exe...\par
Virtual Exe Name: d:\\programme\\realvnc\\vncviewer.exe\par
Progress bar: 0\par
Progress bar: 5\par
Target Attach completed at 16 ms\par
Full command line:\par
Command line merge completed at 16 ms\par
Sandbox rules extracted and prepared at 16 ms\par
Progress bar: 10\par
License requested at 16 ms\par
Extracting application "Device\\d\\programme\\realvnc\\vncviewer.exe"...\par
Executable extraction completed at 16 ms\par
Progress bar: 15\par
License acquired at 16 ms\par
Environmental configuration completed at 32 ms\par
Importing registry...\par
Registry import took 0 ms\par
Registry import completed at 32 ms\par
Progress bar: 20\par
Running pre-launch package-level scripts...\par
Progress bar: 23\par
Script Processing completed at 141 ms\par
Pre-extracting files...\par
Preextract(Preextract.txt) took 16 ms\par
Progress bar: 28\par
Pre-extraction completed at 157 ms\par
Importing fonts...\par
Preextract(FontData.dat) took 422 ms\par
Extract Fonts took 422 ms\par
Syncronization of fonts took 0 ms\par
Import Fonts took 0 ms\par
Progress bar: 38\par
Font configuration completed at 579 ms\par
Progress bar: 43\par
Starting isolation environment...\par
Calling StartAIE at 594 ms\par
StartAIE took 1594 ms\par
StartAIE returned at 2188 ms\par
Launch Application completed at 2188 ms\par
Running post-exit package-level scripts...\par
\par
Error starting RAD file - An error occured while starting your application.\par
Bitte wenden Sie sich an den Helpdesk.\par
\par
Application terminated - press any key to close...\par
}
Cause
The application is profiled for a drive letter other than the system drive of the machine.
Resolution
This behavior is by design. RadeCache is located on only one drive. Applications must be profiled for the drive letter where the RadeCache is located in order to work on the client machine.
More Information
From CTX112526 – Citrix Application Streaming Guide - EN, page 17:
System Drive Letter
For best practices, Citrix recommends that you install all applications on the
primary system drive. By packaging and executing using the primary system
drive, you can define a set of criteria that best associates a given target with a
given client workstation.
The system drive letter must be a match between the target and the client system
drive for a target to be the correct match for executing an application. There is no
provision for the client drive to be variable. The system drive used on the profiler
workstation must match the system drive on the execution workstation.
