Symptoms
Users cannot log on to Web Interface. They receive the following error message:
“An internal error occurred. Please contact your system administrator.”
Cause
This error message is generic. Use the following methodology to determine the root cause of this issue.
Troubleshooting
Detailed logging shows the following output. You can enable detailed logging by modifying the web.config file or enabling customErrors mode.
CTX103673 – How to Disable the Default Error Message in Web Interface 3.x and 4.x
“Exception Details: System.IO.IOException: There is not enough space on the disk.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[IOException: There is not enough space on the disk.
]
System.IO.__Error.WinIOError(Int32 errorCode, String str) +723
System.IO.Directory.InternalCreateDirectory(String fullPath, String path) +632
System.IO.Directory.CreateDirectory(String path) +195
System.Web.Compilation.PreservedAssemblyEntry.DoFirstTimeInit(HttpContext context) +85
[HttpException (0x80004005): Failed to create temporary files directory 'C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\citrix_metaframe\fd58bb86\61b006d4'. Access denied.]
System.Web.Compilation.PreservedAssemblyEntry.DoFirstTimeInit(HttpContext context) +144
System.Web.Compilation.PreservedAssemblyEntry.EnsureFirstTimeInit(HttpContext context) +98
System.Web.HttpRuntime.PreloadAssembliesFromBin(HttpContext context) +153
System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +454
[HttpException (0x80004005): ASP.NET Initialization Error]
System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +946
System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) +128
--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:1.1.4322.2300; ASP.NET Version:1.1.4322.2300
Resolution
In this instance, ensure enough disk space is available for .ASP temporary files to be written to the C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files directory and that no permissions restrict access to the directory tree.
