Summary
This article describes how to configure audio handling for busy phones.
Requirements
The whisper feature is supported during paging on the following Cisco phones:
- For CallManager 3.3(x), 7960 and 7940 IP phones
- For CallManager 4.0(1), 7960 and 7940 IP phones
- For CallManager 4.0(2) and later, 7970, 7960, and 7940 IP phones
Procedure
You can specify whether phones must be idle before playing page or alert audio by configuring the Audio Handling for Busy Phones setting on the Operation > Voice Office > IP Phone page.
The setting descriptions are as follows:
- Send Audio over Whisper Channel: This is the default setting. Page audio plays regardless of the state of the phone. If the phone user is on a call, the page audio plays over the whisper channel. For Emergency/Normal alerts with audio, an idle or busy phone plays a beep and then the alert audio. Also, alert text displays on the screen (which eventually returns to the telephony display).
- Suppress Audio and Text: The page or alert audio plays only if the phone is idle. If the phone audio is busy or if the phone screen is displaying any screen other than the telephony screen, the page/alert audio and text are blocked.
Note: The Audio Handling for Busy Phones setting does not apply to Smart Agent calls.
