Summary
This article describes how to add dialing rules on the Application Gateway.
Requirements
The push credentials on the IP Phone page are required for applications, such as Citrix Visual Voicemail, Broadcast Server, and Zone Paging, which push audio to the IP phone.
The Cisco firmware option applies only to Visual Voicemail.
Background
By default, the full telephone number that is stored in a directory is dialed when the IP phone user selects a number in Express Directory or Visual Voicemail.
You can customize telephone numbers as follows:
- You can specify the number of digits to be dialed.
For example, you can specify that only the last four digits of a number sequence that begins with 423500 should be dialed. In that case, if the number in the directory is 423-500-0987, Express Directory dials 0987. - You can specify the prefixes to be dialed with all numbers that are 3 to 5 digits, 6 to 7 digits, 8 to 10 digits, and 11 or more digits (as stored in the source directory).
- You can specify a prefix for each directory source. The prefix specified in a dialing rule precedes the prefix specified for a directory.
For example, suppose that you have two directories—A and B. A call to directory A requires the prefix 5 and a call to directory B requires the prefix 6. All calls require a 9 to be dialed first, so the dialing rule specified on the IP Phone page is 9. Thus, the number dialed for a call to directory A would be 95<number> and the number dialed for a call to directory B would be 96<number>.
Dialing rules apply to all configured directories and are used by the Application Gateway when it looks up Lightweight Directory Access Protocol (LDAP) information for Zone Paging and Broadcast Server. The Application Gateway reconstructs the full number from the extension and the dialing rules and then looks up the department for Zone Paging and the department and user name for Broadcast Server.
Note: If your site requires further customization, Citrix Technical Support can create a server upgrade with a customized LDAP plug-in that changes the display of telephone numbers.
Procedure
- Go to the Operation > Voice Office > IP Phone page.
- If your telephone system does not need to dial the full telephone number that is stored in a directory (perhaps for internal extensions), specify how the number should be trimmed.
For example, numbers that are internal to your telephone system might be stored in a directory as ten digits, yet only the last four digits should be dialed to reach an internal extension. Enter the unique starting numbers of those telephone numbers (such as the first six digits) and choose the number of digits to be dialed (such as the last four digits). - Specify the prefixes to be dialed for numbers based on their length in the directory. The length includes the number plus the dial prefix specified on the Directory page. You must specify prefixes so that Visual Voicemail can correctly dial returned calls to outside phone numbers.
For example, if a 9 is required to access an outside line and the long distance prefix is 1, the phone prefix would be 9,1 or 9p1 (a comma, p, or P inserts a one-second pause). - Click Submit.
