Symptoms
The "No charts generated" error message is received when trying to generate a report from the License Management Console.
Cause
The user is connecting to the Windows 2003 Citrix License server using mstsc /console.
Note: Using the mstsc /console switch to a Windows 2000 server starts an actual RDP session.
When creating the charts, the following folder is created:
\Program Files\Citrix\Licensing\LMC\Tomcat\webapps\lmc\charts\<number>
However, the following files are not generated as they should be:
product_report0.htm
product_report0.png
product_report1.rif
product_report_toc.htm
product_report_toc.rif
samlogo.gif
Also, an error message is generated in the stdout.log:
[Wed Mar 30 15:35:24 CEST 2005]: EVENT level 1:
com.macrovision.samreport.LmcGenerator.statusPrintln(): SAMREPORT:
Warning: Unable to read report log C:\Program
Files\Citrix\Licensing\LS\reportlog.rl:No license found for CITRIX/ANY.
No such feature exists
Feature: MVSNreport
License path: START_LICENSE
FEATURE SAMreport_vendor gsi 3.0 permanent uncounted \
07F07C81D3D4 VENDOR_STRING=VENDOR:CITRIX HOSTID=ANY \
NOTICE="For use only with LMC"
FLEXlm error: -5,357
For further information, refer to the FLEXlm End Users Guide,
available at "www.macrovision.com". Continuing...
Workaround
Reboot the license server and log into the console using a RDP or ICA connection. Do not use the mstsc /console switch.
Resolution
This issue is resolved in version 11.3 of the Citrix License Server (released March 8, 2007), which is the same version of the Citrix License Server included on the Citrix Presentation Server 4.5 installation media.
Upgrade to this or a later version of the Citrix Licensing Server to resolve this issue. Citrix Licensing Server is always backward compatible with earlier Citrix product versions that require a Citrix Licensing Server.
You can obtain version 11.3 of the Citrix License Server by logging on to the MyCitrix Web site and downloading it (this requires a MyCitrix user name and password).
Refer to the following screen shot:
