Symptoms
Uninstalling Office 97 from an isolation environment.
Resolution
1. Ensure that all users have closed all Office 97 applications and logged off from the server.
2. Open Windows Explorer and browse to the installation root for the isolation environment that Office 97 was installed into. For example, if the isolation environment is called My_AIE, the installation root is typically, C:\Program Files\Citrix\AIE\My_AIE.
3. Select the \My_AIE folder and delete it.
4. Open the Windows Registry Editor (RUN > regedit).
5. Browse to the installation root key for the isolation environment that Office 97 was installed into. Typically, this is HKEY_LOCAL_MACHINE\SOFTWARE\citrix\aie\My_AIE.
6. Select the My_AIE key and delete it.
7. To remove the isolation environment called My_AIE, open the Management Console and select the Isolation Environments tab.
8. Select the entry for My_AIE from the list of isolation environments on the main pane.
9. Press Delete, and select Yes when prompted to confirm delete operation.
Note: The isolation environment into which it was installed is also deleted from the server.
