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Macintosh Connection to MetaFrame Server Freezes

Document ID: CTX104897   /   Created On: Oct 8, 2004   /   Updated On: Oct 8, 2004
Average Rating: 1

Symptoms

When a connection to the MetaFrame server is launched, the ICA Client splash screen appears, but no further activity occurs and no error message is shown.

Cause

A Terminal Services Client Access License (TSCAL) could not be issued.

Action Items

Check the event viewer on the MetaFrame server to make sure there are no TSCAL errors.

Resolution

Refer to the following Knowledge Base articles:

• CTX102872 - Error: The remote session was disconnected because there was no terminal server license server available to provide a license.

• CTX564283 - Troubleshooting 1003 and 1004 Terminal Server Licensing Errors

• CTX104054 - Event ID 1028


This document applies to:

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XenApp
XenApp Plugins (Clients)
XenServer
XenDesktop
NetScaler Application Delivery
Access Gateway
EdgeSight
Provisioning Server
WANScaler
Password Manager
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