Symptoms
With certain servers users can log on to the server, but the Citrix Management Console does not show these users even after a refresh.
Cause
Some applications may modify the system environmental PATH statement and place a UNC path name into the path statement.
CTX107592 – Citrix Management Console Does Not Show Connected Users Under the Individual Server Node
Resolution
1. From the Start menu, select Settings > Control Panel.
2. In Control Panel, double-click System.
3. Click the Environment tab.
4. From System Variables, scroll to Path.
In this example, there is a UNC in the middle of the path statement.
PATH=C:\WINNT\System32;C:\WINNT;C:\WINNT\System32\Wbem;C:\Program Files\Citrix\System32\Citrix\IMA;C:\Program Files\Citrix\System32\Citrix\IMA\Subsystems;C:\WINNT\System32\Citrix\IMA;C:\WINNT\Crystal;c:\winnt\system;m:\bin;\\BH-SQL03\EXACTW3\BIN;C:\Program Files\Citrix\System32\Citrix\IMA;C:\Program Files\Citrix\System32\Citrix\IMA\Subsystems;C:\WINNT\System32\Citrix\IMA;C:\Program Files\Citrix\system32;C:\Program Files\Citrix\SSLRelay
Place the UNC at the end of the statement.
5. Select Apply Changes.
6. Click OK to restart.
